TCP-FTM
First Time Manager
A training program for new managers to develop foundational leadership skills, learn how to effectively manage teams, and overcome the challenges of transforming from an individual into a leadership.
- 99% of reviews like the course
- 4.8
- level of trust
From an outstanding individual to a team leader.
Being a manager for the first time can be stressful but it’s also an opportunity to get on a new journey – the journey of a leader.
The First Time Manager course will accompany you on this journey, which helps you confidently face challenges, practice core leadership skills and learn how to build a cohesive, effective team.
This is the foundation for you to assert your own leadership mark.
Value From the Program
Comprehension of Management Role
- Understand the core responsibilities of a manager.
Effective Teams Formulation
- Organize, plan and develop teams to achieve work goals.
Practical Decisions Making
- Practice in real-world management situations, from allocating resources to handling team conflicts.
Communication & Connection at Work
- Improve the ability to communicate goals, guide and provide feedback effectively to the team.
Creation of Sustainable Management Habits
- Equip with tools and methods to maintain energy, manage stress and develop yourself in a management role.
Program Content
Introductory Class
- Short session to get to know each learner and share self-reflection exercises before the first class.
Level 1
Module 1 | Transitioning to a Management Role
- Use the 3P Manager model (People - Purpose - Process) to train first-time managers on the basic responsibilities of a manager
Module 2 | Leading with Empathy
- Understand the difference between empathy and sympathy in human resource management
- Learn how to use empathy to build strong connections and mutual understanding with employees
Module 3 | Essential Interview Skills
- Learn how to conduct an effective interview
Module 4 | All About Training
- Learn the key principles of effective training
Level 2
Module 5 | Growth Mindset and Fixed Mindset
- Understand the difference between growth mindset and fixed mindset
- Learn how to spot a team member's fixed mindset and how to deal with it
Module 6 | Strategic Thinking
- Learn the thinking processes to apply strategic thinking and decision making
Module 7 | Effective Communication
- Learn the basic frameworks of giving feedback and managing conflict
Module 8 | Team Building Secrets
- Learn the key principles of building and leading a team
Level 3
Module 9 | Do Less and Focus
- Understand how to manage team productivity and effectiveness by applying the "Do less and focus" principle
Module 10 | Senior Management
- Practical tips for managing relationships with superiors without getting stuck with leadership hierarchy
Module 11 | Internal Organizational Relations
- Understand and effectively navigate organizational dynamics to build support and drive results
Module 12 | Stress Management
- Learn personal stress coping strategies and leadership skills to create a less stressful work environment
UPWARDS™ Application in First Time Manager Program
| UPWARDS™ Phase | Applications in the Program | Expected Results |
| U – Understand Purpose | Learners identify leadership motivation and new roles when they transition from employee to manager (Transition to Manager Role, 3P Model) | Get clear leadership goals, commitment to new role |
| P – Probe Reality | Self-assessment of capacity, understanding team status & context (Lead with Empathy, Growth vs Fixed Mindset, Interview Essentials) | Understand strengths, weaknesses, and priorities in management |
| W – Work with Knowledge | Entry of models & tools: Coaching, Strategic Thinking, Effective Communication, Team Building Know-how | Equip yourself with a mindset and basic skills for team management |
| A – Act in Context | Immediate application at work: practice in interviewing, assigning tasks, giving feedback, team building, performance management (“Do less then obsess”) | Forge the ability to act in a high-pressure environment |
| R – Reflect & Refine | Group discussion, feedback from peers & mentors after each module; self-reflection on real-life situations experienced | Develop critical thinking, adjust leadership style |
| D – Define Strength | Conclusion of personal leadership identity: Identification of personal style, strengths, and leadership way (Managing Your Manager, Political Savvy) | Clearly identify leadership roles, increase personal confidence |
| S – Sustain the Shift | Creation of sustainable leadership habits: stress and relationships management in organization, learning culture maintenance | Transform long-term, maintain leadership effectiveness after the course |
Phung Thi Bich Ngoc
Trainer
Senior leader with over 18 years of diverse experience in business management and brand building across ASEAN markets, including Indonesia, Vietnam, Thailand, Malaysia, and Singapore.
- Country CEO | Joy Group Indonesia - Organizational strategy leading and market expansion.
- Chief Business Officer | Social Bella Group - Digital transformation and commercial growth driving for one of Southeast Asia's leading beauty-tech platforms.
- Category Director, Personal Care | L'Oréal Indonesia - Category leading through innovation and consumer insights.
- Country Marketing Manager | P&G ASEAN (Indonesia) - Brand presence enhancement with effective global marketing strategies.
You are ready for
First Time Manager
First Time Manager
TCP-FTM
Offline
Course
Trainer
Phung Thi Bich Ngoc
- Time: See details at each Level
- Format: Offline
- Target learner:
- New manager (3-12 months experience)
- Managers lack confidence or need to improve the leadership style
- Experts supervise personnel
- Learner requirements:
- 3-12 months management experience (recommended)
- Complete Level 1 before studying Level 2 & 3
Level 1
- March 28-29, 2926 (tentative)
- Duration: 3 hours/session
3,9 million
/learner
- Early bird: 25% discount for registrations from Feb 01 to 26, 2026.
- Discount for group registration of 5 people
Level 2
- April 25-26, 2026 (tentative)
- Duration: 3 hours/session
4,9 million
/learner
- Level 1 completion required
Level 3
- May 23-24, 2026 (tentative)
- Duration: 3 hours/session
5,9 million
/learner
- Required completion of Level 1 & 2
Registration
FAQs
1. If I register but I can not attend, is there a refund policy?
- Talent Connect Plus offers support on a case-by-case basis:
- Learners may transfer their seat to someone else.
- If notice is given at least 48 hours before admission time, tuition fee can be reserved for up to 3 months.
2. What does the tuition fee include?
- The tuition fee includes:
- A full training program as the published schedule.
- Learning materials and practice exercises.
- Tea-break throughout the course.
3. Do I need to prepare any prior knowledge or materials?
- No prior specialized knowledge is required. Learners only need to bring an open mind and a willingness to engage in the experience. All learning materials and course content will be provided during the program.
4. Will I receive a certificate upon completion?
- Yes. Learners will receive a Certificate of Completion issued by Talent Connect Plus.
5. Will learners have access to materials or an alumni community after the course?
- Yes. Learners will keep all course materials and exercises used during the program. Additionally, Talent Connect Plus encourages learners to join the alumni community to share experiences, continue learning and network after the course.
6. Are there group registration discounts?
- Yes. Talent Connect Plus offers special discounts for group registrations of 5 or more learners. Please contact our course advisor via hotline: 0968043078 for more details.
7. Can I attend only a part of the course, or do I need to attend the full program?
- To ensure effectiveness, learners are recommended to attend the entire program. In case of unavoidable circumstances, the organizational team will provide maximum support so that learners do not miss important content.
